Return & Refund Policy
Because Confidence Should Never Come With Doubt
At LeyCloth, we believe that shopping for activewear should feel inspiring, not stressful.
Finding the perfect fit, color, or style online isn’t always easy, and sometimes a product may not be exactly what you expected. That’s why we’ve created a return and refund experience designed around fairness, transparency, and customer satisfaction.
Our goal is simple: if something isn’t right, we’ll do our best to make it right.
Our 30-Day Happiness Window
We proudly offer a 30-day return period from the date your order is delivered.
If you’re not completely satisfied with your purchase, you may request a return within this timeframe.
To be eligible for a return, products must:
- Be unworn, unwashed, and unused
- Be free from stains, perfume, deodorant marks, or damage
- Include original tags and packaging
- Be returned in resalable condition
Items returned outside these conditions may not qualify for a refund.
Finding The Right Fit
At LeyCloth, we understand that activewear fit can feel different from one style to another.
If you’ve ordered the wrong size, we’re happy to assist with an exchange whenever inventory is available.
We encourage customers to review our size guide carefully before ordering, but if adjustments are needed, our support team will help you find the best solution.
Items Not Eligible For Return
To protect product quality and maintain hygiene standards, certain items cannot be returned.
These may include:
- Final Sale or Clearance products
- Gift Cards
- Customized or personalized items
- Products showing signs of wear, washing, or alteration
- Items returned without original tags
For hygiene reasons, certain intimate apparel may also be excluded from return eligibility.
If We Made A Mistake
While every order undergoes quality inspection before shipment, mistakes can occasionally happen.
If you receive:
- An incorrect item
- A damaged product
- A defective item
- A product missing components
Please contact us within 7 days of delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- A description of the problem
- Clear photographs of the item and packaging
Once reviewed, we’ll arrange an appropriate replacement, exchange, store credit, or refund.
How To Request A Return
Starting a return is simple.
Contact our customer support team and provide:
- Your order number
- The item(s) you’d like to return
- The reason for your request
Our team will review your request and provide return instructions.
Returns sent without prior approval may experience delays in processing.
Refund Processing
Once your returned item arrives at our facility, it will undergo inspection.
After approval, refunds will be issued to the original payment method used during checkout.
Typical processing times:
- Return Inspection: 3–5 Business Days
- Refund Processing: 5–10 Business Days
Depending on your financial institution, refund timing may vary.
You will receive email confirmation once your refund has been successfully processed.
Shipping Costs & Returns
Original shipping fees are generally non-refundable.
Customers are typically responsible for return shipping costs unless:
- The wrong product was shipped
- The item arrived damaged
- A manufacturing defect is confirmed
We recommend using a trackable shipping service when returning items to ensure safe delivery.
Order Cancellations
We understand that plans can change.
Orders may be cancelled free of charge before processing begins.
Once an order has entered packing or shipping stages, cancellation may no longer be possible.
In such cases, the order will be subject to our standard return process after delivery.
Fair Use & Protection
To maintain a positive experience for all customers, LeyCloth reserves the right to decline returns, exchanges, or refunds in situations involving:
- Excessive return activity
- Abuse of promotional offers
- Fraudulent claims
- Violation of policy requirements
These measures help protect both our customers and our business.
Our Return Philosophy
We don’t view returns as a transaction.
We view them as part of building trust.
Every customer who shops with LeyCloth deserves a shopping experience that feels honest, supportive, and worry-free. Whether you’re purchasing your first activewear set or returning for your tenth order, we’re committed to treating every request with care and respect.
Contact Us
For return, exchange, or refund assistance, please contact:
LeyCloth Customer Care
Email: support@leycloth.com
Our Promise
Move confidently. Shop comfortably. Trust completely.
At LeyCloth, your satisfaction matters long after your order arrives.