Shipping Policy
Delivering Comfort, One Journey at a Time
At LeyCloth, we believe that every order marks the beginning of a new journey—whether it’s your next workout, a mindful morning walk, or simply feeling comfortable and confident throughout your day.
That’s why we treat every shipment with the same care and attention that goes into selecting our collections. This Shipping Policy explains how we process, ship, and deliver your order.
Before Your Order Leaves Us
Once your order is placed, our fulfillment team begins preparing your items for shipment.
Each order is carefully reviewed, packed, and quality-checked before dispatch to ensure that the products you receive meet our standards.
Processing Time:
Most orders are prepared within 1–3 business days.
During peak shopping periods, new collection launches, public holidays, or promotional events, processing times may be slightly extended. If this happens, we’ll do our best to keep you informed.
Estimated Delivery Times
After dispatch, delivery times vary depending on your destination and local carrier services.
Typical delivery estimates are:
- Domestic Orders: 3–7 Business Days
- International Orders: 7–15 Business Days
Please note that these are estimated timeframes and not guaranteed delivery dates.
Unexpected circumstances such as weather conditions, customs inspections, transportation disruptions, or high seasonal demand may affect delivery schedules.
Tracking Your Order
We know how exciting it is to wait for a package.
As soon as your order is shipped, you’ll receive a confirmation email containing your tracking information.
Tracking updates may take up to 48 hours to appear after the shipment has been handed to the carrier.
If you do not receive your tracking details, please contact our support team and we’ll be happy to assist.
Shipping Costs
Shipping fees are calculated at checkout based on your delivery location and order value.
From time to time, LeyCloth may offer promotional free shipping events or special delivery incentives. Any active shipping promotions will be displayed on our website during checkout.
There are no hidden shipping charges beyond those presented before payment confirmation.
International Orders & Customs
For customers ordering from outside their home country, customs duties, import taxes, and local handling fees may apply depending on local regulations.
These charges are determined by the destination country’s customs authorities and are the responsibility of the customer.
Unfortunately, LeyCloth cannot predict or control customs processing times or additional government-imposed fees.
Address Accuracy Matters
To help ensure smooth delivery, please double-check your shipping details before placing your order.
This includes:
- Recipient name
- Delivery address
- Phone number
- Email address
Orders delayed, returned, or lost due to incorrect information provided during checkout may require additional shipping charges for re-delivery.
When Deliveries Don’t Go As Planned
While most orders arrive without issue, unexpected situations can occasionally occur.
If your package arrives damaged, appears to be missing items, or has not been delivered within a reasonable timeframe, please contact us as soon as possible.
To help us investigate efficiently, please provide:
- Your order number
- A description of the issue
- Supporting photos if applicable
Our team will work closely with shipping partners to find an appropriate solution.
Delivery Responsibility
Once an order has been successfully delivered to the address provided at checkout, responsibility for the package transfers to the recipient.
If a package is marked as delivered but cannot be located, customers are encouraged to:
- Check with household members or neighbors
- Contact the local carrier
- Reach out to our support team for assistance
Our Shipping Philosophy
At LeyCloth, shipping isn’t simply about moving products from one place to another.
It’s about delivering confidence, comfort, and quality to people who choose our brand.
Every parcel represents our commitment to thoughtful service and a shopping experience that feels as effortless as the clothing we create.
Contact Us
If you have any questions regarding shipping, delivery, or tracking information, our support team is always here to help.
Email: support@leycloth.com
Thank You for Choosing LeyCloth
Designed for movement. Crafted for everyday confidence. Delivered with care.